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Frequently Asked Questions

What ingredients do you use?

The ingredient lists on our products are so small that many people miss it!

  • Steak Training Rations and Flavor Boosters are made of USA sourced beef eye of round.
  • Chicken Training Rations and Flavor Boosters are made of USA sourced chicken breast.
  • Pork Chop Training Rations and Flavor Boosters are made of USA sourced trimmed pork loin and pork tenderloin. 

For the guaranteed analysis and nutrition facts please refer to each product page. We are following AAFCO Pet Food Label Modernization standards.

How do preorders work?

We make treats fresh every week in small batches. If a flavor sells out, don’t worry—a new batch is right around the corner. Preorders let you claim yours ahead of time, so your pet never has to wait long.

What is your shipping policy?

We fulfill orders Monday through Saturday, using USPS and UPS. All orders receive $7.99 flat rate shipping. We offer FREE shipping if your order reaches $75 or more.

If you ever experience any shipping delays, please reach out using our Contact Form and we will do our best to help.

How can I get the GOVX ID Discount?

GovX ID instantly and securely verifies your military, first responder, healthcare worker and educator status online. That means you don’t have to upload documents or share sensitive information to access discounts.

Here is the link to verify with GovX ID. After following the instructions, you will be provided a coupon code for 10% off your whole order! This coupon code will expire within 24 hours.

Currently, our system requires you to verify with GovX ID for each order to receive new coupon codes.

If you run into any issues, please reach out using our Contact Form and we will help to resolve the problem ASAP.

Where are your products made?

Skookum operates out of our licensed commercial kitchen in Temecula, CA.

Skookum Pet Treats
28780 Old Town Front St. #A5
Temecula, CA 92590

Open to the Public: Fridays from 12:00pm to 5:00pm

We do NOT and will NEVER produce our treats outside the USA. We are committed to keeping our operation here in America, no matter the cost.

Please use our Contact Form to inquire about wholesale pricing. We currently do not offer white labeling services.

I have a problem with my order. What do I do?

My package is late and might be lost in the mail... Oh no! Please place an inquiry using our Contact Form.

My order was delivered to the wrong address... First, please double check your order details to ensure that the entered address is correct. If so, contact the carrier to see what they can do to assist you. If you entered the wrong address in your order, you will need to re-order with your correct address.

My order was stolen off my porch... Oh no! Please let us know using our Contact Form and we will send you a replacement... unless we suspect abuse of this very nice policy.

I want to change the items and/or frequency of my auto shipments... Good news! We have a Customer Portal that you can access to adjust your deliveries however you'd like! There are no frequency or order value limitations.

I placed an order but want to change the items in that order... If the order has not shipped yet, please place an inquiry using our Contact Form as soon as possible. If the order has already shipped, unfortunately we can't tell the post office to turn around (nobody stops the mail, not even Skookum).

Can I call to place an order? If you are experiencing any difficulties ordering through our website, please contact us using our Contact Form so a real person can troubleshoot with you! Always happy to help.

If you have another issue not listed here, please reach out using our Contact Form and an actual human will respond ASAP.

Questions? Let Us know!

Auto-Ship your Pet's Favorite Treats

Think of it as your pet’s personal treat butler. You pick their favorites, set how often they ship, and we’ll handle the rest. No scrambling for last-minute orders, no sad puppy-dog eyes. Just great treats delivered right to your door. You can change, pause, or cancel anytime here.

Full throttle convenience, baby.

Rewards Points FOR ALL

Everyone who shops with us is automatically enrolled in our loyalty program. Click here to check your points or redeem offers!

P.S. We're still working on our loyalty program, apologies for the dust.

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